Frequently Asked Questions

PETZI is the Swiss federation of music venues and festivals. The club and festival members of PETZI organise non-profit activities, and their main objective is to organise concerts for cultural purposes. PETZI offers various services to their members, including a non-profit ticketing service. PETZI is therefore an intermediary and not an organiser.
For further information on events organised by our members, please consult the website of the member organising the event you are interested in or contact the respective member. You will find the link to the members' websites on their events page. You can also find the list and websites of our members here: https://www.petzi.ch/en/locations/members/.

The association does not organize events, and therefore does not take requests for booking. However, PETZI members do, and they are listed under this link: https://www.petzi.ch/fr/locations/members/ .

PETZI members are music clubs and festivals that organise primarily contemporary music concerts for cultural purposes and are not profit-oriented. If after checking the PETZI website, you feel like your values align with PETZI and you want to become a member, please get in touch with the association (Link formulaire: https://www.petzi.ch/fr/contact/)

Simply go to the registration page: https://www.petzi.ch/en/accounts/register/. Once you've created your account, you'll receive an activation e-mail which will be valid for 7 days. Don't forget to activate your account, otherwise you won't be able to buy tickets once the 7 days are up.

To buy tickets, you need a validated PETZI account. You can then click on the magnifying glass (at the top right of the page on desktop or at the bottom left on mobile) and search for the event you wish to attend, or simply click on it from the calendar. All that's left to do is click on "Get tickets", select the ticket you want, review the order and pay.

An order has been confirmed if you can find the following three elements:

- An order confirmation from PETZI, received via e-mail
- A payment confirmation from Saferpay (the electronic payment system used by PETZI ticketing), received via e-mail
- The presence of your order on your PETZI account

The payment process may encounter problems due to your internet connection, your bank or TWINT. In addition to the order and payment confirmations, as well as the presence of the order on your PETZI account, you can check whether the payment has gone through your bank or TWINT and confirm that the order has been placed with the e-mail address to which you are connected. If you have any doubts or problems, don't hesitate to contact our support team by e-mail at support@petzi.ch.

When you log in to your PETZI account, you'll find all your orders under "My tickets" (which you can find by clicking 👤 at the top right of the page on desktop or at the bottom right on mobile). You can then download them in PDF format and print them, or simply present the QR code on your phone at the entrance to the event.

PETZI does not send physical tickets by post, but you can buy them at our various points of sale, a list of which can be found here: https://www.petzi.ch/en/locations/pos/.

The conditions of sale, which everyone accepts at the time of purchase, specify that tickets are neither exchangeable nor refundable.In certain exceptional cases, some organisers may examine your request. Please contact us at support@petzi.ch and we'll pass it on.

PETZI only collects the data required for billing purposes, and this data is not shared outside the association, with the exception of your first and last name, which is sent to the organiser for ticket validation purposes. You can access your data at any time by writing to support@petzi.ch.

It's not possible to do this yourself. Please contact PETZI support at support@petzi.ch, who will delete your account and all associated data.

· The Abobo: A Valais cultural pass for adults aged 26 and over (link: https://www.abobo.ch/fr)

· The AG Culturel/Kultur GA: A cultural pass for under 26-year-olds available in the cantons of Berne, Fribourg, Valais, Neuchâtel and Jura (link: https://agculturel.ch/)

· The KulturLegi: A card offering discounts to people on tight budgets from the age of five (link: https://www.kulturlegi.ch/en/all-of-switzerland/kulturlegi-application/what-is-the-kulturlegi)

· The Passculture: A card for people in secondary II education (gymnasium, apprenticeship, vocational school) offering a CHF 5.- rate at various cultural venues in Vaud (link: https://www.passculture.ch/)

· 20 ans 20 francs Card: A card for people under 21 in Geneva (link: https://20ans20francs.ch/)

· All cards specifically for PETZI members, offering free or reduced-price admission and other benefits

All you have to do is send an e-mail directly to the venue or festival, specifying which card it is, its number, and your first and last name.

Unfortunately, this option is currently not available.

Dynamic pricing is the practice of adjusting ticket prices according to demand: the greater the demand, the higher the price. PETZI does not apply this practice.

Points of sale are places other than concert halls and festivals where tickets for PETZI member events are sold. To find out more about becoming a POS, please contact support@petzi.ch, who will provide you with an information sheet and a contract.

PETZI only collects essential data when a ticket is purchased. They are used solely for recommendation purposes. PETZI reserves the right to share buyers' email addresses with its members in very specific cases (individual ticket refund requests, event cancellations or in ticket categories with specific requests - merchandising, meals, etc.).